Refund and Returns Policy

Effective Date: July 1, 2026

At TrendCart, we are committed to providing our customers with quality products and excellent service. However, under certain circumstances, returns, replacements, and refunds may be accepted.

1. Return Eligibility Period

Customers may request a return or replacement within 7 days from the date of receiving the product.

2. Eligible Reasons for Return

Returns or replacements may be accepted under the following circumstances:

  • The product is damaged upon delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The delivered product is different from what was ordered.

3. Mandatory Unboxing Video

To request a return, replacement, or refund, customers must record a continuous, uncut unboxing video starting from the unopened package until the product is completely unpacked.

The unboxing video must:

  • Clearly show the sealed package before opening.
  • Record the entire unboxing process without any cuts, pauses, or edits.
  • Clearly show the condition of the product and all items received.

Claims for damaged, incorrect, missing, or defective products may be rejected if a valid uncut unboxing video is not provided. This requirement helps us verify claims fairly and protect both the customer and TrendCart from fraudulent requests.

4. Non-Returnable Items

Returns or refunds will not be accepted in the following cases:

  • Products damaged due to misuse or improper handling by the customer.
  • Used products or products returned without their original packaging.
  • Returns requested due to a change of mind.
  • Opened perfumes, personal care products, or other hygiene-sensitive items.
  • Certain electronic or electrical products covered only under the manufacturer’s warranty.

5. Return Conditions

To be eligible for a return:

  • The product must be unused.
  • The product must be in its original packaging.
  • All accessories, manuals, and the original invoice/bill must be included.
  • The returned product will be inspected before approval.

6. Refunds

Once the returned product has been received and approved:

  • Refunds will be processed within 7–10 business days.
  • The refund will be issued to the original payment method or another mutually agreed payment method.
  • Processing times may vary depending on your bank or payment service provider.

7. Replacement

If the product is available in stock, a replacement will be provided for damaged, defective, or incorrectly delivered items.

8. Return Shipping

  • If the return is due to our error (wrong, damaged, or defective product), TrendCart will bear the return shipping cost.
  • In all other cases, the customer will be responsible for the return shipping charges.

9. Offline Store Purchases

Products purchased from our physical store can be returned only upon presenting the original purchase invoice. Returns or replacements are subject to product inspection and the store’s return policy.

10. Contact Us

For any questions regarding returns, refunds, or replacements, please contact us.

TrendCart

📧 Email: trendcartpng@gmail.com

📞 Phone:

📍 Address:Trendcart, E commerce & Courier Service, Ambalapparamba, Pang Chendi,679338

🌐 Website: www.trendcart.org.in

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